DMCA policy
truelike respects the intellectual property rights of others and expects users of our service to do the same. We respond to clear notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512, the "DMCA"). This policy explains how to send us a DMCA notice, what we do when we receive one, and how to file a counter-notice.
Designated agent
We have registered a designated agent with the U.S. Copyright Office as required by 17 U.S.C. § 512(c)(2). All formal DMCA notices and counter-notices should be directed to:
Submitting a DMCA notice
If you believe that material available through truelike infringes a copyright you own or control, please send a written notice to our designated agent containing all of the following — required by 17 U.S.C. § 512(c)(3):
- A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
- Identification of the copyrighted work claimed to have been infringed. If multiple works are covered by a single notice, a representative list of the works.
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material (for example, a link, a screenshot, or a description of where the material appears within the service).
- Information reasonably sufficient to permit us to contact you (address, telephone number, and an email address).
- A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
Send the completed notice to legal@truelike.com with the subject line "DMCA Notice."
Important: Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing may be liable for damages. If you are uncertain whether the material in question actually infringes your copyright, consult a lawyer before submitting a notice.
What we do when we receive a valid notice
Upon receipt of a notice that substantially complies with the requirements above, we will:
- Promptly remove or disable access to the material claimed to be infringing.
- Notify the user who posted the material that it has been removed, and forward a copy of your DMCA notice to them.
- Take reasonable steps to inform you when the material has been removed.
- Apply our repeat-infringer policy as described below.
Counter-notice procedure
If you believe that material you posted was removed by mistake or misidentification, you may submit a counter-notice to our designated agent. A valid counter-notice — required by 17 U.S.C. § 512(g)(3) — must contain:
- Your physical or electronic signature.
- Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access was disabled.
- A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
- Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which the address is located (or, if your address is outside the United States, for any judicial district in which truelike may be found), and that you will accept service of process from the person who provided the original DMCA notice or an agent of that person.
Send the counter-notice to legal@truelike.com with the subject line "DMCA Counter-Notice." After receiving a valid counter-notice, we will forward it to the original complainant. If the complainant does not notify us within 10–14 business days that they have filed a court action seeking to restrain the alleged infringement, we may restore the removed material.
Repeat-infringer policy
It is our policy, in appropriate circumstances and at our sole discretion, to disable and/or terminate the accounts of users who are determined to be repeat infringers. We consider a user a repeat infringer when they have been the subject of multiple valid DMCA notices, or where we otherwise have reason to believe that they are engaged in repeated infringing activity.
Account termination under this policy results in deletion of the user's content, group memberships, and account credentials in accordance with our Privacy Notice and Legal Terms.
Trademark and other claims
This policy applies only to claims of copyright infringement. For trademark concerns, right-of-publicity disputes, or other intellectual property claims, please contact us at legal@truelike.com with a description of the issue. We review such claims case by case under applicable law; the DMCA's safe-harbor and counter-notice mechanics do not apply.
Changes to this policy
We may update this policy from time to time to reflect changes in the law or in our practices. We'll post the new effective date at the top of this page. Material changes will also be summarized in our release notes or a banner in the app.